Return Policy

If for any reason you are not fully satisfied with your order, we encourage you to contact us. At Milleno.de, we are committed to ensuring that our customers are 100% satisfied with the products they purchase from our suppliers. In the unlikely event that you are not satisfied, do not hesitate to reach out so our team can assist you immediately.

How can you (partially) return your order?

If you decide to return products within the 30-day reflection period, we will refund the full order amount within five business days of receiving the returned product. However, please note that return shipping costs cannot be refunded.

Follow these steps to return your product(s):

●    Send an email to info@milleno-international.com stating that you would like to return your order or part of it.

●    Wait for a response from our customer service team to confirm whether we can accept your return.

●    If your return is accepted, please package the product carefully and securely, preferably in its original packaging.

●    Send the package to the return address provided by our customer service.

●    Share the tracking number with our customer service team.

●    Once the package has been received and inspected, we will refund the order amount of the returned products to your original payment method.

The following products cannot be returned:

●    Sealed products whose seal has been broken.

●    Products customized according to the consumer’s specifications.

●    Personal-use products.

●    Products that, due to their nature, cannot be returned.

●    Due to COVID-19 hygiene measures, products in the "Beauty," "Kids & Baby," and "Sports" categories cannot be returned.

Return Address:

The return address we use is provided by our supplier. Returns should be sent to:

SUPPLIER ADDRESS/OWN ADDRESS

Cancelling an Order

Unfortunately, it is not possible to cancel your order. Once placed, our orders are immediately processed in the system, making cancellation no longer an option.

Damaged Products Upon Arrival

We’re sorry! It is possible that your product was damaged during transit. If you receive a damaged or incorrect product, please contact us within 30 days of receipt. After this period, returns will no longer be possible.

To resolve the issue as quickly as possible, please send an email with a photo clearly showing the damaged part of the item. The best photos show the damaged part on a flat surface, with the label and damage clearly visible. We use this information to assist with your order and to prevent such errors in the future.

For damaged products, we offer a one-time replacement package and, unfortunately, cannot provide a refund. If the product arrives damaged again upon the second delivery, we will refund the full purchase price.

For inquiries about damaged products upon receipt, please contact us at info@milleno.de.

Manufacturing Defects or Faults After Use

We understand how frustrating this can be! Over time, a manufacturing defect may occur, meaning the product no longer meets the manufacturer's standards. Please note that wear-and-tear components are excluded from manufacturing defects or faults. These include:

●    Drive belts

●    Batteries

●    Brake pads, brake discs, and brake drums

●    Chains, lamps, gears, tires, and inner tubes

●    Moving parts in the broadest sense

For inquiries about manufacturing defects or faults after use, please contact us at info@milleno-international.com.

Incorrect Product Delivery

We do our best to process all orders correctly. However, mistakes can happen, and you may receive the wrong product. Naturally, we will resolve this issue for you and send the correct order at no additional cost.

For inquiries about incorrect product deliveries, please contact us at info@milleno.de.

Home Delivery or Post Office Pickup

If a package is delivered to your home or a post office, the costs are covered by Milleno.de Amsterdam. If the package is not accepted or not picked up from the post office, it will automatically be returned to the supplier. In this case, we reserve the right to deduct 100% of the order value from the refund amount.

Product Damaged?

We’re sorry to hear that! If your product was damaged during transport, we will gladly send you a new package free of charge the first time. However, we cannot provide a refund. If the product arrives damaged again upon the second delivery, we will refund the full purchase price.

Lost Package?

If a package is lost or cannot be delivered due to logistical reasons, we will always send a new package before applying our refund and return policy.

Import Duties

In some cases, customs may inspect your package upon delivery. Unfortunately, we have no control over legal changes that have been in effect since July 1, 2021. In some situations, customs may charge a small amount for import duties. However, we want to reassure you that these costs do not apply in 99% of cases. If you are charged customs fees, please contact us.